Job Summary
The National Field Services technician is to provide support for all employees at Client, and is responsible for resolving support requests as well as meeting customer satisfaction, and continuous service delivery demands. Support in this position includes the deployment of IT assets to Client employees, providing deskside computer hardware and software support. Technician will work directly with various lines of business across the bank.
Responsibilities include imaging, configuration, installation and troubleshooting of personal computers and software. This position requires technical skills, analysis, and excellent communication skills.
Required Skills
2 years of technical support experience in a computer support environment. Will consider less time if candidate has a natural ability.
Possess an associate degree in computer science and/or business, or the work experience equivalent
Work within a customer oriented, positive team environment. Great face forward customer service ability.
Demonstrate strong interpersonal, verbal, and written communication skills for communications with technical and non-technical staff.
Desired Skills
Configure, troubleshoot and repair hardware
Configure network connectivity, including mobile computing
Demonstrate functional knowledge of information security and best practices
Possess excellent customer service skills
Thinks out of the box
Accepts personal responsibility and is a team player
Essential Job Functions
Engage in the support of Key's computer platforms at corporate, campus and data center locations
Provide support on single projects and initiatives within scope, budget and timeline
Track corporate IT assets throughout computer lifecycle
Install, support, and maintain desktop applications
Provision applications using Microsoft System Center Configuration Manager (SCCM)
Support desktop and mobile operating systems
Provide high level of customer service to Key's internal client base
Effectively communicate with the end user
Setup, maintain and troubleshoot Microsoft Windows and Apple MAC OS computers
Complete work on assigned tickets within SLA
Use industry standard concepts, practices, and procedures
Rely on documented and established guidelines to perform the functions of the job
Communicate using excellent grammar and listening skills
Work closely with team and produce clear documentation
Learn new things and adapt to new procedures
Provide audio\visual support
Training Provided
Training will be provided when appropriate
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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The National Field Services technician is to provide support for all employees at Client, and is responsible for resolving support requests as well as meeting customer satisfaction, and continuous service delivery demands. Support in this position includes the deployment of IT assets to Client employees, providing deskside computer hardware and software support. Technician will work directly with various lines of business across the bank.
Responsibilities include imaging, configuration, installation and troubleshooting of personal computers and software. This position requires technical skills, analysis, and excellent communication skills.
Required Skills
2 years of technical support experience in a computer support environment. Will consider less time if candidate has a natural ability.
Possess an associate degree in computer science and/or business, or the work experience equivalent
Work within a customer oriented, positive team environment. Great face forward customer service ability.
Demonstrate strong interpersonal, verbal, and written communication skills for communications with technical and non-technical staff.
Desired Skills
Configure, troubleshoot and repair hardware
Configure network connectivity, including mobile computing
Demonstrate functional knowledge of information security and best practices
Possess excellent customer service skills
Thinks out of the box
Accepts personal responsibility and is a team player
Essential Job Functions
Engage in the support of Key's computer platforms at corporate, campus and data center locations
Provide support on single projects and initiatives within scope, budget and timeline
Track corporate IT assets throughout computer lifecycle
Install, support, and maintain desktop applications
Provision applications using Microsoft System Center Configuration Manager (SCCM)
Support desktop and mobile operating systems
Provide high level of customer service to Key's internal client base
Effectively communicate with the end user
Setup, maintain and troubleshoot Microsoft Windows and Apple MAC OS computers
Complete work on assigned tickets within SLA
Use industry standard concepts, practices, and procedures
Rely on documented and established guidelines to perform the functions of the job
Communicate using excellent grammar and listening skills
Work closely with team and produce clear documentation
Learn new things and adapt to new procedures
Provide audio\visual support
Training Provided
Training will be provided when appropriate
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.