Job Summary:
We are seeking a motivated and detail-oriented Sales and Customer Support Specialist to join our team. The ideal candidate will be responsible for managing customer orders, handling inquiries, supporting sales activities, and contributing to a positive work environment. This role requires strong communication skills, excellent customer service abilities, and a solid understanding of sales processes.
Key Responsibilities:
- Order Management: Enter and verify customer orders, handle phone calls and emails, address quotes and issues, update RMAs (Return Merchandise Authorizations), and follow up on sales and quotes.
- Sales Support: Collaborate with the designated Regional Manager to manage accounts and relationships within a specific territory, prioritize tasks, plan workflows, and drive sales growth.
- Customer Database Management: Update customer, account, and opportunity information across various databases. Conduct customer needs analysis and recommend appropriate options.
- Quality System Support: Support ISO quality system standards, company quality policies, and continuous improvement initiatives. Understand the competitive landscape and effectively communicate company differentiators and value.
- Training and Environment: Assist in training new employees as assigned by the supervisor and contribute to a positive and productive work environment.
- Additional Duties: Perform other tasks as assigned.
Skills and Qualifications:
- Experience: 1-3 years of relevant experience; minimum of 1 year of sales experience preferred.
- Communication: Excellent written and verbal communication skills.
- Customer Service: Proven ability to provide exceptional customer service.
- Organizational Skills: Strong organizational, analytical, and interpersonal skills. Detail-oriented with the ability to multitask in a fast-paced environment.
- Technical Knowledge: Previous customer service or technical experience preferred.
Education:
- Associates degree or equivalent experience.
- Salesforce experience.
- Specifically, Quote to Order conversions, amendments, and renewals.
- Good retention of information and training.
- Problem solving.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.