Nesco Resource is seeking an experienced L2 Helpdesk Technician to assist MSP end users with a variety of tickets and troubleshoot requests supporting the EST time zone on a remote basis for an MSP.
This is a contract opportunity with a possibility of being considered for a full-time role.
Job Description:
We are seeking a proactive and detail-oriented Level 2 Help Desk Support Specialist to join our dynamic team. In this role, you will provide essential technical assistance and support for software-related issues to approximately 70-75 end users. You will troubleshoot a variety of problems, including operating system issues, connectivity problems, and application support.
Key Responsibilities:
- Respond to and resolve user inquiries related to operating system issues, printing problems, Outlook, OneDrive, and Microsoft Teams.
- Perform password resets and assist with email account management.
- Document all support interactions and resolutions accurately in our ticketing system.
- Maintain clear and effective communication with end users to ensure timely resolution of issues.
- Collaborate with team members to escalate complex issues as needed.
- Provide support for software installations and updates.
- Assist users in troubleshooting network connectivity issues.
- Stay current with industry best practices and software updates to enhance support quality.
Qualifications:
- Proven experience in a help desk or technical support role (Level 1 or Level 2).
- Strong proficiency in Microsoft Office Suite (Excel, Word, and other MS applications).
- Excellent communication skills, both verbal and written.
- Ability to document processes and troubleshooting steps clearly and effectively.
- Strong problem-solving skills and attention to detail.
- Familiarity with remote support tools and ticketing systems.
- Ability to work independently in a remote environment.
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Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.