Hope Fund Customer Service Representative - Onsite
Job Summary - As part of the Community Engagement Team, this position provides front-line customer service and support to employees, HR Business Partners, and others for questions, and issues related to the Hope Fund grant-making organization to colleagues in need.
The Customer Service Representative supports the day-to-day operations of the Hope Fund with responsibilities including grant-making, data/records management, and overall department support. The individual will serve as the point of contact for Hope Fund grant requests. Assists other administrative support staff in projects and cross-coverage as needed. Teamwork, organizational skills, multi-tasking, and confidentiality are essential.
GENERAL RESPONSIBILITIES
Operations duties
- Provide excellent customer service by answering Hope Fund telephone calls and managing mailbox. Route calls to the appropriate staff contact, respond to general inquiries in the Hope Fund mailbox routing to the correct contact when necessary
- Assist in the implementation of grant program and determine grant approval/declination; ensure requests are reviewed within 2-3 business days upon receipt.
- Specialist will dedicate time to assist applicants in understanding full financial need and gather documentation to demonstrate the need.
- Communicate with applicants and HR Leaders regarding status of requests, documentation needs and post-grant making follow-up.
Knowledge, Skills & Abilities
- Exceptional service-oriented mindset.
- Strong interpersonal, communication, and organizational skills
- Exceptional attention to detail
- High level of proficiency with MS Office products including Outlook, Word, Excel, PowerPoint
- Ability to multi-task and work independently with minimal supervision
- Must be flexible, work well in a fast-paced environment, and have the ability to readily adapt to change
- Communicate effectively and demonstrate interpersonal skills as applied to interaction with customers, coworkers, supervisors, and key business leaders
- Ability to handle confidential information appropriately
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.