What you will accomplish:
The ServiceNow Administrator will be responsible for the administration, configuration, and ongoing maintenance of the ServiceNow platform. The ideal candidate will have a strong understanding of ServiceNow deployment, implementation, and integration, along with relevant certifications and training. This role requires in-depth knowledge of various ServiceNow components and a commitment to enhancing our IT service management capabilities.
Essential Duties and Responsibilities
- Administer, configure, and maintain the ServiceNow platform to meet business needs
- Monitor platform licensing and perform regular audits
- Perform system upgrades and patches, ensuring minimal disruption to operations
- Develop and maintain ServiceNow workflows, scripts, business rules, and UI policies
- Collaborate with stakeholders to gather requirements and implement ServiceNow solutions that align with business objectives
- 3rd Party software integrations
- Provide technical support and guidance to end-users and other IT staff
- Stay updated with the latest ServiceNow features, best practices, and industry trends
- Participate in an afterhours support On Call rotation
- Scheduled and unscheduled maintenance events when needed, including occurrences outside of normal business hours
- Follow department processes and workflows
- Schedule and work with outside vendors and contractors, assign tasks, and track their time
- Follows all company safety rules and 5S/Lean Manufacturing policies
- Degree in Computer Science or related field and/or commensurate on-the-job experience
- Strong understanding of ServiceNow components such as Incident, Problem, Change Management, Asset Management, CMDB, Customer Service, Field Service and Project Management
- Prior experience diagnosing complex problems and developing solutions
- Proficient in Office 365 applications
- Demonstrable knowledge of ServiceNow deployment, implementation, and integration.
- Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support
- Demonstrable knowledge of the ServiceNow Workflow Editor
- Excellent problem-solving skills and attention to detail
- Ability to work independently and as part of a team
PRO113
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.