JOB DESCRIPTION
Provides support to clients and their employees and internal partners Responsible for setup and ongoing processing maintenance and support of client accounts
Provide excellent customer service to clients employees and field partners via calls faxes and emails
Contact current clients/ employees via outbound call/ email campaign as needed
Processes benefit enrollments for PEO product offerings for clients to ensure timely processing
Researches and resolves basic product and service issues from the field clients and their employees to maintain accurate and timely responses Documents information in CRM to track issues
Researches and resolves monthly audits to correct billing inaccuracies Provides guidance to clients and their employees regarding product offerings including setup and use of Health & Benefits online to ensure optimal client retention
Obtains and maintains benefit documentation to ensure compliance with all applicable state and federal regulations and laws including *** Section 125 plan
Maintains knowledge of all changes pertaining to various product offerings regulatory changes policy changes and industry developments to ensure compliance with departmental processes and company guidelines are met as they relate to PEO
Researches and corrects errors from audit reports and carrier discrepancy files
Interact with Health & Benefit carriers to resolve customer needs Participates in special projects and training sessions as needed
Qualifications
High School diploma
A minimum of 2 years of customer service experience *** experience and a basic understanding of HRIS Payroll and Windows are preferred
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Provides support to clients and their employees and internal partners Responsible for setup and ongoing processing maintenance and support of client accounts
Provide excellent customer service to clients employees and field partners via calls faxes and emails
Contact current clients/ employees via outbound call/ email campaign as needed
Processes benefit enrollments for PEO product offerings for clients to ensure timely processing
Researches and resolves basic product and service issues from the field clients and their employees to maintain accurate and timely responses Documents information in CRM to track issues
Researches and resolves monthly audits to correct billing inaccuracies Provides guidance to clients and their employees regarding product offerings including setup and use of Health & Benefits online to ensure optimal client retention
Obtains and maintains benefit documentation to ensure compliance with all applicable state and federal regulations and laws including *** Section 125 plan
Maintains knowledge of all changes pertaining to various product offerings regulatory changes policy changes and industry developments to ensure compliance with departmental processes and company guidelines are met as they relate to PEO
Researches and corrects errors from audit reports and carrier discrepancy files
Interact with Health & Benefit carriers to resolve customer needs Participates in special projects and training sessions as needed
Qualifications
High School diploma
A minimum of 2 years of customer service experience *** experience and a basic understanding of HRIS Payroll and Windows are preferred
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.