Front Desk Receptionist
Pay Rate: $17-20/hr
Days/Times: Monday, Tuesday, Wednesday, Friday 8:30am-5pm and Saturday 8:30am-1pm
Duties and Responsibilities:
- Create a positive and lasting first impression by professionally and enthusiastically welcoming and greeting our clients, guests, designers, and tradespeople. Offer a warm and welcoming smile.
- Qualify their needs by asking, "What brings you in today?”. Clarify their needs by asking additional questions as needed, such as, "Is this your first time here?” or "What project are you working on?”.
- Direct and/or introduce each guest to the appropriate salesperson and/or area of interest.
- Create a welcoming and hospitable environment for guests by identifying area throughout the showroom, including our welcome center, coffee bar, and counter areas.
- Buy time appropriately and professionally when a salesperson is not available yet or in the time the guest needs them. Create conversation or small talk with the guest about their project or inviting them to browse. Offer literature and gather lead information to provide the salesperson at a later time. (i.e., on a busy Saturday when a salesperson may already be busy with an appointment.)
- Protect the front desk and welcome center. These areas are important tools to help greet clients and create a positive lasting impression for each guest who walks through the front door. Areas should be kept clean and free of debris.
- Maintaining the highest level of professionalism. Understand that voices travel and echo through the showroom. Do not engage in unprofessional "chit chat” and/or negative gossip. When such conversations are overheard, help to shut them down.
- Become a SPLASH brand expert and representative. Professionally greet callers. "Thank you for calling SPLASH, this is (name) speaking, how may I help you?”. Then direct call appropriately. When possible, field simple questions about products, brands, and services we offer and those we do not. Supply SPLASH's website for references. https://splashshowrooms.com/
- Manage inventory of showroom product samples by recording client contact information and monitoring the status of the sample sign-out file.
- Utilize computer to create and manage information databases, including client tracking, purchase order confirmations, sales representative contact information, etc.
- Create and manage paper or electronic filing systems and current editions of administrative documents, correspondence, or other material
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Complete forms in accordance with company procedures
- Make copies of correspondence or other printed material and distribute accordingly
- Locate and attach appropriate files to incoming correspondence requiring replies
- Operate electronic mail systems and coordinate the flow of information, internally and externally
- Manage and distribute incoming and outgoing mail and other shipments
- Conduct searches to find needed information, using such sources as the Internet
- Manage projects or contribute to committee or team work
- Monitor and distribute inventory of office supplies as needed
- Maintain inventory and dispense supplies.
- Maintain current inventory of manufacturer literature and price books
- Collect client payments and complete all necessary order documentation.
- Confirm receipt of hardware and tile acknowledgements and verify their accuracy, resolving any discrepancies with the respective manufacturer and sales consultant.
- Dependability/cooperation
- Personal effectiveness and credibility
- Attention to detail
- Customer oriented
- Enthusiastic/self-motivated
- High School diploma or equivalent is required
- High degree of professionalism/Integrity
- Industry knowledge
- Customer service oriented
- High degree of accuracy/attention to detail
- Strong verbal and written communication
- Ability to prioritize.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.