Are you a natural problem-solver with exceptional communication skills? Are you passionate about delivering outstanding customer experiences? We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in beautiful Mesa, Arizona.
About Us: Nesco Resource is recruiting for a local community college dedicated to providing top-notch opportunities and services to our students. As a leading education provider, we pride ourselves on our dedication to excellence, innovation, and student satisfaction. With a strong presence in Mesa and a growing base, we are looking for a talented individual to join our dynamic team and help us elevate our customer service to new heights.
Job Description: As a Customer Service Representative, you will be the primary point of contact for our students, ensuring their needs are met and their inquiries are resolved in a timely and professional manner. You will handle a variety of student interactions, including phone calls, emails, and live chat, always striving to provide an exceptional customer experience.
Responsibilities:
- Provide friendly and efficient customer support by answering incoming calls, responding to emails, and engaging in live chat sessions.
- Listen attentively to students, understand their needs, and offer appropriate solutions or guidance.
- Handle student complaints, troubleshoot issues, and escalate complex cases to the appropriate departments when necessary.
- Maintain accurate student records and update the database with relevant information.
- Assist students in navigating our courses/services
- Collaborate closely with internal teams to address student concerns, relay feedback, and contribute to process improvements.
- Meet or exceed established performance metrics, including call handling time, customer satisfaction ratings, and first-call resolution rates.
Qualifications:
- High school diploma or equivalent; additional education or training in customer service is a plus.
- Proven experience in a customer service role, preferably in a fast-paced environment.
- Excellent verbal and written communication skills, with a professional and friendly phone manner.
- Strong problem-solving skills and the ability to think quickly on your feet.
- Patience, empathy, and the ability to remain calm and composed in challenging situations.
- Proficiency in using customer service software, CRM systems, and other relevant tools.
- Flexibility to work various shifts, including evenings, weekends, and holidays, as required.
Why Join Us:
- Opportunity to be part of a reputable company with a strong presence in Mesa and beyond.
- Competitive salary and benefits package, including medical insurance, retirement plans, and paid time off.
- Collaborative and supportive work environment that values teamwork and personal growth.
- Ongoing training and development opportunities to enhance your skills and advance your career.
- A chance to make a real impact on customer satisfaction and contribute to the success of the company.
Apply now and let's build an exceptional customer experience together!
Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.