Senior Implementation Manager

Job Summary The Sr. Manager Implementation Coordinator works under the supervision of a Senior Project Manager, Project Director, or Senior Project Director. This individual serves as a single point of accountability to provide onsite and remote project support for multiple facilities while implementing standardized procedures across the HCA enterprise. Secondarily the Implementation Coordinator is expected to engage in rescheduling of all future surgical cases in the Meditech 5.6 environment.

The Implementation Coordinator must demonstrate a strong commitment to stakeholder relationships by proactively communicating and taking ownership of risks/issues and facilitating effective outcomes in a timely manner.

• Moderate to heavy travel may be required.
• Supervisor AVP Project Management, Senior Project Director, Project Director, or Senior Project Manager II
• Supervises N/A
• Key Interactions Business owners from any / all service lines.
• Duties (included but not limited to):

Manage and communicate a clear project scope and motivate team members

Manage business owner(s) and team member(s) relationships to accomplish project activities

Proactively identify and manage risks and issues

Monitor and report on project activities and report on status within published timeline

Proactively manage deliverables and change management activities

Coach team members to clarify task assignments, milestones, and deliverables

Facilitates decision making among stakeholders

Ensures project results meet requirements

Knowledge, Skills & Abilities

Leadership need to possess the following skills: diplomacy, conflict management skills, motivating team members, dealing with ambiguity, negotiation skills, ability to think strategically / analytically to achieve project objectives, critical thinking / problem solving abilities, strong emotional intelligence

Organization stays focused and proactively prioritizes initiatives; determines tasks and resources, and schedules with keen ability to multi-task

Communication communicates clearly, proactively, and concisely with all key stakeholders and customers

Gaining Commitment - uses appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifies own behavior to accommodate tasks, situations, and individuals involved

Customer Orientation - creates customer-focused practices and relationships, building trust and respect by identifying customer service issues and exceeding expectations; seeks to understand customer and assure customer satisfaction

Decision-Making applies decision-making tools and techniques to all projects supported

Strong attention to detail and ability to manage multiple tasks and priorities

PC / Technical Skills:

Microsoft Office applications (including Microsoft Excel, Word, Outlook, PowerPoint,

And SharePoint)

Online collaboration tools, such as WebEx and conference calling tools

Key Competencies:

Planning and Organizing Establishing courses of action for self and others to ensure that work is completed efficiently

Initiating Action - Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.

Facilitating Change - Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace.

Managing Conflict - Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.

EDUCATION

Bachelors Degree preferred

EXPERIENCE

3-5 years of surgical environment background or related experience, preferably in the HCA environment.

HCA/Parallon-based operations or systems experience a plus

Hospital surgical operations, or IT experience a plus

Meditech 5.6 experience a plus

CERTIFICATE/LICENSE

PMP and / or LEAN certifications preferred, but not required