Qualifications:
We are seeking a skilled Microsoft Teams Voice Solution Architect to lead the design, planning, and migration of bank locations from a legacy PBX system to Microsoft Teams. This role will play a critical part in modernizing communication infrastructure, ensuring seamless transitions, and delivering cutting-edge voice solutions that align with organizational goals and compliance standards.
Key Responsibilities:
• Solution Design and Architecture:
o Develop comprehensive Microsoft Teams voice architecture tailored to meet the unique requirements of a large-scale banking environment.
o Ensure solutions comply with financial industry regulations and security protocols.
o Define and document call flows, voice policies, and dial plans to support efficient operations.
• Migration Strategy and Execution:
o Lead the planning and execution of migrating bank locations from legacy PBX systems to Microsoft Teams Voice.
o Design migration schedules that minimize disruption to banking operations.
o Collaborate with stakeholders to ensure readiness, including network assessments and end-user training.
• Stakeholder Collaboration:
o Partner with IT leadership, network teams, and end-user groups to align voice solutions with business objectives.
o Serve as a liaison between technical teams and executive stakeholders, communicating project progress and resolving escalations.
• Technical Implementation:
o Configure and manage Direct Routing, Clients, and integration with third-party systems where necessary.
o Oversee deployment of Teams-certified devices and ensure compatibility with existing infrastructure.
o Conduct troubleshooting and optimization to ensure high-quality voice performance.
• Documentation and Training:
o Develop comprehensive technical documentation, including design guides, migration plans, and operational playbooks.
o Provide training to IT support teams and end-users on new voice systems.
• Continuous Improvement:
o Evaluate post-migration performance to identify areas for improvement.
o Stay updated on Microsoft Teams advancements to recommend future enhancements.
Qualifications:
• Proven experience as a Microsoft Teams Solution Architect or similar role, with expertise in voice and telephony solutions.
• Strong understanding of legacy PBX systems and experience with migrations to Microsoft Teams.
• Proficiency in Direct Routing, Client configuration, and Teams voice capabilities.
• Knowledge of banking industry compliance requirements related to communication systems.
• Familiarity with networking concepts, including QoS, SIP, and WAN optimization.
• Excellent problem-solving, documentation, and communication skills.
• Relevant certifications, such as Microsoft Teams Voice Engineer Expert or similar, are a plus.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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We are seeking a skilled Microsoft Teams Voice Solution Architect to lead the design, planning, and migration of bank locations from a legacy PBX system to Microsoft Teams. This role will play a critical part in modernizing communication infrastructure, ensuring seamless transitions, and delivering cutting-edge voice solutions that align with organizational goals and compliance standards.
Key Responsibilities:
• Solution Design and Architecture:
o Develop comprehensive Microsoft Teams voice architecture tailored to meet the unique requirements of a large-scale banking environment.
o Ensure solutions comply with financial industry regulations and security protocols.
o Define and document call flows, voice policies, and dial plans to support efficient operations.
• Migration Strategy and Execution:
o Lead the planning and execution of migrating bank locations from legacy PBX systems to Microsoft Teams Voice.
o Design migration schedules that minimize disruption to banking operations.
o Collaborate with stakeholders to ensure readiness, including network assessments and end-user training.
• Stakeholder Collaboration:
o Partner with IT leadership, network teams, and end-user groups to align voice solutions with business objectives.
o Serve as a liaison between technical teams and executive stakeholders, communicating project progress and resolving escalations.
• Technical Implementation:
o Configure and manage Direct Routing, Clients, and integration with third-party systems where necessary.
o Oversee deployment of Teams-certified devices and ensure compatibility with existing infrastructure.
o Conduct troubleshooting and optimization to ensure high-quality voice performance.
• Documentation and Training:
o Develop comprehensive technical documentation, including design guides, migration plans, and operational playbooks.
o Provide training to IT support teams and end-users on new voice systems.
• Continuous Improvement:
o Evaluate post-migration performance to identify areas for improvement.
o Stay updated on Microsoft Teams advancements to recommend future enhancements.
Qualifications:
• Proven experience as a Microsoft Teams Solution Architect or similar role, with expertise in voice and telephony solutions.
• Strong understanding of legacy PBX systems and experience with migrations to Microsoft Teams.
• Proficiency in Direct Routing, Client configuration, and Teams voice capabilities.
• Knowledge of banking industry compliance requirements related to communication systems.
• Familiarity with networking concepts, including QoS, SIP, and WAN optimization.
• Excellent problem-solving, documentation, and communication skills.
• Relevant certifications, such as Microsoft Teams Voice Engineer Expert or similar, are a plus.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.