Do you have a technical background and enjoy helping end users solve their software issues? Do you have a strong understanding of spatial concepts in 3D and mapping? Our client has an immediate need for a Technical Support Engineer with one of the leading software development companies in Rochester area. Got what it takes? Apply today!
****NOTE: THIS POSITION MUST BE DONE 100% ONSITE FROM OUR CLIENT'S OFFICE IN ROCHESTER, NY. NO RELOCATION AVAILABLE, LOCAL CANDIDATES TO ROCHESTER, NY ONLY***
Job Description:
- Support end users through email, phone, and remoting into client's systems to support software
- Help run regular trainings in MS Teams for end users, to highlight features of the software they might not know about
- Educate users on when new features of the software get released
- Work closely with software engineers to relay new features customers want and prioritize issues with the software
- Help with creation of new training content
Successful candidates will:
- Be able to build rapport with a variety of people over phone, email, and webcam conversations
- Be a continuous leaner, willing to grow, and bring a positive attitude
- Solid understanding of CAD drawings and blueprints is a MUST HAVE!
- Associates degree in a STEM discipline (Mechanical Engineering, Civil Engineering, Computer Science, etc....) and 3 years' experience, or a related Bachelor's degree in a STEM field with no experience.
- Excellent customer service and communication skills, including written communication
- Well organized, team player, and willing to learn new software
****NOTE: THIS POSITION MUST BE DONE 100% ONSITE FROM OUR CLIENT'S OFFICE IN ROCHESTER, NY. NO RELOCATION AVAILABLE, LOCAL CANDIDATES TO ROCHESTER, NY ONLY***
For IMMEDIATE consideration, Call Dan Birnbaum TODAY at 5._8._5._2._7._2._9._0._5._1. Resumes can be sent directly to dbirnbaum@nescoresource.com
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.