Nesco has partnered with a company in the Lockbourne, Oh area. They are seeking a Customer Service Representative to work in the front office. Qualified candidates will need to perform the following duties:
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- Responsible for recording data of shipping and receiving errors
- Collaborate with the Inventory team for mis-ship orders
- Process claims with shippers on damaged/missing shipments in a timely manner
- Track and analyze missed shipments to ensure they do not occur again
- Respond to customer inquiries and refer to appropriate personnel if unable to handle
- Perform other duties and responsibilities as assigned
- Excellent customer service, organization, and follow-through skills
- Excellent verbal and written communication skills
- Ability to excel at details, multi-task, and work with a high sense of urgency
- Exceptional interpersonal skills and desire to work as a team
- Must be self-motivated
- Working knowledge of MS Office (Outlook, Word, Excel,)