Job Summary:
- requires the ability to analyze data, use excel skills to identify discrepancy trends, and requires good decision-making skills.
- requires ability to multi-task and work independently
- must be organized, detail oriented and able to work under pressure and meet contractual deadlines.
- responsible for the timely and accurate analysis of assigned customers chargeback errors related to customer master data and membership discrepancies
- must be able to communicate clearly and decisively with customers, co-workers, and management.
Membership Analyst is assigned a customer base and is responsible for the daily processing of chargebacks for those customers. Adjudication of all chargebacks as required by customer agreements, which includes but is not limited to, researching, validating, analyzing and processing with accuracy and timeliness and ensuring all chargebacks receive a credit memo # and are settled in FLEX timely. Responsible for investigating any eligibility or license/ID disputes and potential duplicate lines. Partner with Sales/Marketing to interpret/correct customer contract changes. Works closely with Contract Administration team and customer to resolve any eligibility or license/ID disputes. The Analyst researches customer eligibility using the DEA, HIN and HRSA websites as well as other online searches. Works collaboratively with the Chargeback Analysts, in US and India, to ensure that all contract related issues are handled/closed for settlement for assigned customers. Responsible for processing up to $1B annually with individual CB approvals up to $250K. The Membership Analyst is responsible for researching and determining our customer class of trade, which significantly impacts our government pricing.
Qualifications
- Bachelors Preferred
- 5 years chargeback analysis or similar customer service/finance/or similar experience
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.