JOB SUMMARY:
The overall responsibilities of the Customer Master Analyst are creation and maintenance of our customers in our databases and to provide support to the Customer Master Supervisor.. This position will work independently and be responsible for data accuracy and completeness, meeting all internal control procedures, policies, and work instructions that govern the Customer Address Book and Customer Master. This position will assist with analyzing pricing error claims and protecting the Company's financial interests through ongoing review of these claims to ensure valid payments are made to our customers. The Customer Master Analyst must have the ability to work independently, and the ability to multi-task. This person must be organized, detail oriented and able to work under pressure and meet customer contractual deadlines.
ESSENTIAL FUNCTIONS:
- Ensure claims for pricing deductions are validated and processed based on contractual obligations protecting the Company's financial interests through review and collaborating with other teams to ensure validity of payment is warranted.
- Partner with management to research and reconcile open A/R as it relates to pricing deductions and work with customers to resolve issues and close out items.
- Identify offsets to reduce open A/R items.
- Identify root causes of issues with discrepancies and recommend corrective action to reduce/eliminate, future errors and growing deduction balances.
- Responsible for keeping open A/R for pricing errors current and may approve claims per our DOA policy.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.