We have an exciting opening for a Customer Service Administrator (CSA) in Hamtramck.
The starting pay for this position is $17.50 per hour, with a shift time of 7:00 AM – 3:30 PM, Monday through Friday. Below is the job description for reference.
Key Responsibilities:
- Check daily releases and create orders in our WMS (Warehouse Management System).
- Respond to customer inquiries via email and phone, ensuring their needs are met with precision.
- Coordinate delivery and pick-up appointments for carriers and send ASNs after loads are picked up.
- Assist with driver check-ins at the shipping office window to ensure smooth operations.
- Maintain organized records and files for easy access and smooth workflow.
- Communicate inbound receipts and outbound loads with warehouse personnel for seamless logistics.
- Help track and order office supplies, keeping everything running efficiently.
- Provide backup support for fellow CSAs, offering assistance when busy or covering for absences.
- Handle sensitive customer service issues, escalating when necessary for resolution.
- Regularly monitor the ordering system to ensure timely order shipments.
- Contribute to process improvements by updating and modifying office operations as needed.
Benefits of Joining Our Team:
- Competitive pay at $17.50 per hour
- Monday through Friday shift (7:00 AM – 3:30 PM)
- A supportive, fast-paced work environment focused on teamwork and continuous improvement
If you're passionate about customer service and want to be part of a growing logistics company, we'd love to hear from you!
Interested? Please send over resumes of qualified candidates today!
COM053
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.