Service Center Operations

POSITION SUMMARY

Provide business, managerial, and technical direction to the Service Center. Provides general supervision for Business Administrators, Field Engineers, and Technicians and schedules workflow. Serve as customer contact and liaison. Keep track of job progress and financial details.

RESPONSIBILITIES

• Responsible for the sales, profit, and quality of the area operation.
• Develop daily schedule for Field Engineers and Technicians. Make certain equipment is scheduled and available for jobs.
• Develop and review proposals, and review reports of field personnel.
• May make regular sales calls on territory accounts, including development of new accounts. Develop, prepare, and close accurate proposals necessary to obtain orders and sales goals.
• Review reports of field personnel; review and sign contracts consistent with limits of authority, review and audit field jobs.
• Provide technical support and assistance for field personnel, sales engineers, and technical report writers.
• Work with Business Administrator to develop weekly invoicing and monthly status reports.
• Interview job applicants.
• Coordinate technical training for field personnel; and review and recommend field technical procedures and procedure changes.
• Conduct safety meetings as required by the company's Safety Policy.
• Perform employee performance reviews and recommend appropriate salary changes.
• Hold periodic regular Service Center meetings to promote effective communication and review business progress.
• Work with Sales Team and General Manager to promote new business.
• Maintain the proper calibration of all test equipment traceable to the NIST.
• Ensure compliance with company environmental and safety policies.

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

• Action Oriented – Enjoys hard work; is action-oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities when they arise.
• Building Effective Teams – Creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; lets subordinates present to senior management; acts as if real success is the success of the team.
• Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind.
• Drive for Results – Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Directing Others – Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with subordinates on work and results.
• Organizing – Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
• Interpersonal Savvy – Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; listens; builds constructive and effective relationships; uses diplomacy and tact; truly values people; can diffuse tension.
• Listening – Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
• Time Management – Uses his/her time effectively and efficiently; sets priorities; values time; separates the critical few from the trivial many and concentrates his/her efforts accordingly.
• Negotiating – Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly.

QUALIFICATIONS

• Graduate Engineer BSEE or BSME and six years of experience. OR Graduate of Electrical Technical School or Military equivalent and a minimum of nine years of similar work experience. OR High school education or equivalent and a minimum two-year Associate Degree and a minimum of nine years of similar work experience.
• Requires a high degree of communication, supervisory, organizational, and good management skills.
• Communicate effectively, both in writing and verbally, with clients, peers, and management.
• Strong computer skills including editing, formatting, and using templates in Microsoft Word, use of the Internet for standards/products/manufacturer research, and operation of computer-controlled test equipment.
• Willing to work flexible hours, weekends, and some overnight travel to cover the field region.
• Regularly required to sit, stand, walk, use hands and fingers, talk and hear. Required to sit and work at a computer. Specific vision abilities required by this job include close vision and the ability to adjust focus. May supervise field work sites and work in and around electrical equipment.
• Valid Driver's License is required.

PHYSICAL & ENVIRONMENTAL DEMANDS

None

TIME TRAVEL REQUIRED

25%

The successful candidate will embrace the company's Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development