Service Center Manager

POSITION SUMMARY

Provide business, managerial, and technical direction to the Service Center. When local Operation Supervisors are not part of the management structure, provides general supervision for Field Engineers and Technicians and schedules workflow. Serve as the customer contact and liaison. Keep track of job progress and financial details.

RESPONSIBILITIES

• Responsible for the sales, profit, and quality of the area operation.
• Review and sign contracts consistent with Limits of Authority.
• Work with the Region Director, Regional Sales Manager, and Marketing Services to promote new business.
• Develop Area Profit Plan using local committee and periodically review the plan to ensure that Service Center work is on track.
• Hold periodic regular management committee meetings to promote effective communication and review business progress.
• Work with staff to develop weekly invoicing and monthly Status Reports.
• Review and audit field jobs.
• Responsible for the general supervision, safety, and technical training of Field Engineers and Technicians.
• Perform employee performance reviews and recommend appropriate salary changes.
• Coordinate technical training for field personnel and assist with career development.
• Review and recommend field technical procedures and procedure changes.
• Interview job applicants.
• Develop and review proposals, and review reports of field engineers.

Supervisory Responsibilities

• 1 Operations Supervisor and/or Supervising Engineer

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Action Oriented – Enjoys hard work; is action-oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities when they arise.
• Building Effective Teams – Creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; lets subordinates present to senior management; acts as if real success is the success of the team.
• Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind.
• Drive for Results – Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Directing Others – Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with subordinates on work and results.
• Organizing – Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS

• Regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear, and smell.
• Frequently required to sit, climb, and balance. Specific vision abilities required by this job include close vision, distance vision, basic color differentiation, and the ability to adjust focus.
• Regularly lift and/or move up to 25 pounds, and frequently lift and/or move 100-pound test sets.
• Valid Driver's License.

EDUCATION/EXPERIENCE

• Graduate Engineer BSEE or BSME and no experience, OR Graduate of applicable Electrical Technical School or Military equivalent.
• Same or similar work experience in the Industrial Service Industry.
• Requires a high degree of communication, supervisory, organizational, and good management skills.
• Communicate effectively, both writing and verbally, with clients, peers, subordinates, and management.
• Strong computer skills including editing, formatting, and using templates in Microsoft Word, use of the Internet for standards/products/manufacturer research, and operation of computer-controlled test equipment.
• Willing to do some overnight travel to cover the field region and attend company meetings.
• Regularly required to sit, stand, walk, use hands and fingers, talk, and hear. Required to sit and work at a computer. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Valid Driver's License.
• Communicate effectively, both in writing and verbally, with clients and peers.
• Good judgment, dependable, supervises projects with technical expertise and good business management skills.
• Strong computer skills including editing, formatting, and using templates in Microsoft Word, use of the Internet for standards/products/manufacturer research, and operation of computer-controlled test equipment.
• Willing to work flexible hours, weekends, holidays, and night work.

The successful candidate will embrace the company's Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS:

• Safety
• Integrity
• Respect
• Teamwork
• Diversity & Inclusion

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development