Title: Program Assistant
Job Summary: The Program Assistant is assists in administration of all Certification, Associate, and Recertification Program activities. Responsibilities include, but are not limited to:
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Processing and reviewing credentialing and recredentialing applications
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Processing physical certificate requests for Associates and Certificants
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Providing phone and email customer support for prospective applicants, Board Certification candidates, Associate candidates, and credential holders
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Maintaining records, procedures, and documents related to Certification and Associate Programs
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Communicating with applicants and credential holders for application and renewal deadlines
Experience/Education Requirements: Associates Degree or a minimum of two years of customer service, record keeping, and/or project coordination experience. Must have solid knowledge of standard office procedures and computer programs, be highly organized and possess strong customer service skills.
Essential Competencies:
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Proficiency with Microsoft Office software (Word, Excel, and Outlook) is required
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Excellent writing and telephone communication skills
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Exceptional customer service skills
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Strong organizational skills and ability to meet deadlines
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Must be able to work independently and remotely
Physical Requirements: Must be comfortable sitting at a desk and using a computer for majority of the workday, and be able to lift items weighing 30 pounds or less.
Availability: Must be available to work standard office hours, 9 am to 5 pm, Monday thru Friday.
Location: Clifton Park, NYNesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
