Job Summary:
This role is responsible for performing soft collections on outstanding receivables while delivering exceptional customer service. The ideal candidate will build strong partnerships with customers and work collaboratively with credit analysts to resolve payment issues and maintain healthy cash flow.
Requirements:
This position requires a professional demeanor, strong communication skills, and the ability to balance the company's financial goals with preserving customer relationships.
Key Responsibilities:
Soft Collections and Customer Communication:
Contact customers via phone, email, and other channels to follow up on overdue invoices in a respectful and customer focused manner.
Maintain a professional and empathetic approach to addressing customer concerns.
Customer Account Management:
Review and monitor accounts receivable aging reports to identify overdue accounts.
Document all collection activities, customer interactions, and payment commitments.
Collaborate with Credit Analyst:
Partner with the credit analyst to evaluate customer payment trends.
Share feedback and insight from customer reactions to help refine credit terms and account strategies.
Work together to resolve complex payment issues, including but not limited to disputes or escalations.
Customer Service Focus:
Ensure a positive experience through the collections process.
Build and maintain strong customer relationships by understanding their needs and demonstrating a commitment to finding a mutual beneficial solution.
Provide prompt and clear responses to customer inquiries about account status, billings, and payments.
Qualifications:
Proven experience in collections, accounts receivable, or customer service in business to business (B2B) environment
Strong interpersonal and communication skills, with the ability to navigate challenging conversations while maintaining positive relationships.
Demonstrate ability to work collaboratively with cross-functional teams, including credit and finance.
Proficient in Microsoft Office Suite (Excel, Word, Outlook)
Familiarity with credit analysis processes is a plus.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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This role is responsible for performing soft collections on outstanding receivables while delivering exceptional customer service. The ideal candidate will build strong partnerships with customers and work collaboratively with credit analysts to resolve payment issues and maintain healthy cash flow.
Requirements:
This position requires a professional demeanor, strong communication skills, and the ability to balance the company's financial goals with preserving customer relationships.
Key Responsibilities:
Soft Collections and Customer Communication:
Contact customers via phone, email, and other channels to follow up on overdue invoices in a respectful and customer focused manner.
Maintain a professional and empathetic approach to addressing customer concerns.
Customer Account Management:
Review and monitor accounts receivable aging reports to identify overdue accounts.
Document all collection activities, customer interactions, and payment commitments.
Collaborate with Credit Analyst:
Partner with the credit analyst to evaluate customer payment trends.
Share feedback and insight from customer reactions to help refine credit terms and account strategies.
Work together to resolve complex payment issues, including but not limited to disputes or escalations.
Customer Service Focus:
Ensure a positive experience through the collections process.
Build and maintain strong customer relationships by understanding their needs and demonstrating a commitment to finding a mutual beneficial solution.
Provide prompt and clear responses to customer inquiries about account status, billings, and payments.
Qualifications:
Proven experience in collections, accounts receivable, or customer service in business to business (B2B) environment
Strong interpersonal and communication skills, with the ability to navigate challenging conversations while maintaining positive relationships.
Demonstrate ability to work collaboratively with cross-functional teams, including credit and finance.
Proficient in Microsoft Office Suite (Excel, Word, Outlook)
Familiarity with credit analysis processes is a plus.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.