Are you ready to take the lead in a dynamic and fast-paced environment? A global data center colocation company, experiencing rapid growth, is looking to expand its team with a full-time Data Center Support Technician Lead. This critical role ensures the seamless operation and security of our state-of-the-art data center facility while providing exceptional customer support. If you're passionate about managing high-performance teams, solving complex challenges, and maintaining the integrity of critical infrastructure, we encourage you to apply!
Position Summary
The Data Center Support Technician Lead is responsible for managing the operational integrity of the data center facility. Reporting to the Data Center Facility Manager, this role oversees physical security operations, ensuring site integrity while maintaining access control and surveillance. Additionally, the Lead serves as the primary point of contact for daily customer interactions, including managing incoming calls, ticket processing, incident coordination, and escalation.
This position also involves performing basic remote hands and escort duties for customers, as well as monitoring the health of critical systems, including building management, fire control, surveillance, access control, and network systems. The Lead will ensure that all activities adhere to established policies, guidelines, and standards.
The Data Center Support Technician Lead is also responsible for managing and supporting the Technician team, including scheduling, developing or updating processes and SOPs, and acting as a point of escalation for customer issues. This role may require on-call availability and weekend shifts.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. com171
