Are you passionate about delivering exceptional customer experiences in the solar energy industry? We're seeking a proactive and detail-oriented Customer Success Manager to join our team. In this role, you'll be at the forefront of ensuring client satisfaction, managing projects from start to finish, and driving successful outcomes in a collaborative, fast-paced environment. If you have a strong background in project management, manufacturing processes, and customer communication, we'd love to hear from you! Apply today and help us power a sustainable future.
Position Summary: The Project Manager works under the guidance of the Senior Leadership team in the planning, coordination, implementation, and evaluation of resources, timelines, costs, means and methods, and aspects of risk for the deliverable projects.
These activities are carried out along with internal functions across the different company facilities as well with external vendors involving the development of new components, fabrication of prototype parts, executing test procedures and validations, obtaining quotes from vendors, and assisting in their selection, and similar activities.
This position also supports production operations with industrial engineering, product introduction, and continuous improvement activities
Essential Duties:
- Track performance of the different tasks in the plan ensuring that they stay on target and that they are executed in the right sequence to meet milestone deadlines.
- Communicate when deviations occur, assist in identifying alternate plans of action that retake the timing and cost of the project.
- Regularly monitors cost targets and coordinates actions to stay on target.
- Coordinate with other departments to ensure all aspects of each project are compatible and that stay on track
- Assists other functions with: fabrication of prototype parts in house as well as external shops; sourcing special parts and ordering them; conducting tests, preparing their reports, etc.
- Maintains reports to update management of status of projects and to manage the details of costs, timing, execution, etc.
- Determine materials needed and arrange proper sourcing.
- Develops comprehensive project plans to be shared with clients as well as other staff members
Qualifications:
- Knowledge and experience in project management techniques including use of PM software.
- Experience in cost analysis, specifically target costing.
- Knowledgeable about the different manufacturing processes involved in the fabrication of company product.
- Experience with process improvement, manufacturing engineering, and inventory control
- Advanced time management and analytical skills
- Proficiency in Microsoft Excel and MS Office in general
- Excellent client-facing communication skills
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.