Summary of Position
The Account Manager is responsible for growing and scaling Enterprise Accounts across the organization. They will work to build relationships internal/externally, form strategic partnerships, optimize performance, drive revenue, implements sales strategies, expanding current business, and identify new opportunities.
Primary Responsibilities
Serve as a point of contact for MSP/VMS account(s) centrally managed by our Enterprise Delivery Team.
Liaison with Nesco internal stakeholders to provide MSP/VMS program support, training, and fulfillment management of distributed MSP/VMS accounts.
Collaborate with Leadership in support of Nesco MSP/VMS Programs to expand business in multiple markets and increase revenue.
Build and sustain strong internal and external relationships.
Build close partnerships with MSP/VMS Clients and strive to become a strategic partner with each account.
Properly assign and distribute job new orders received from MSP/VMS clients to supporting branches in real-time.
Bridge gap between branch recruiting teams and MSP/VMS client accounts to drive process efficiencies, increase urgency, expedite orders, fill open orders, and capture spend.
Monitor and ensure that the quality, metrics, KPI’s, SLA’s and overall client expectations are met in accordance to contract requirements and take action thru escalation to resolve issues.
Attend supplier calls, meetings, reviews, QBR’s, and all other partnership engagement opportunities in representation of the organization.
Communicate frequently with MSP/VMS Program Managers, Market Managers and Recruiters to guide delivery success.
Follow up as needed to support Nesco market teams with candidates, clients, and staff on feedback.
Monitor and guide MSP/VMS standard operating processes to promote best practice to ensure consistency
Manage internal ATS and client VMS tools to ensure data is accurate and up to date.
Troubleshoot and resolve any field issues related to any MSP/VMS programs.
Provide analysis, insight, guidance, and make recommendations in order to expand and improve MSP/VMS revenue growth.
Analyze data and prepare monthly reporting from various databases and tools to evaluate performance, identify trends, forecast projections, and analyze results.
Collaborate with upper management and executive leadership teams in decisions potentially affecting the organization
Expand, Grow, Scale our service and delivery capabilities within the customer account or accounts within the portfolio.
Forecasting and Strategic planning
Successful Candidate Attributes:
Bachelors or Associates Degree or equivalent staffing industry experience
Previous experience working in Client Services or Account Management
Solid understanding of National, MSP/VMS, or Enterprise Accounts
Recruiting Background & Experience
Sales Driven
Excellent interpersonal communication ability
Strong customer service skills and business ethics
Excellent organizational and time management skills
Excellent written and verbal communication skills Strong computer skills
ADA
Able to manage multiple tasks and meet deadlines
Must have working knowledge of labor and employment laws
Able to operate various pieces of office equipment including but not limited to computer, keyboard, mouse, calculator, copier and phones as required by position
Must have excellent problem solving, organizational, interpersonal and motivational skills
Must be able to operate well in a team environment
Able to set own priorities and schedule day’s events
Able to sit at a desk or stand for extended periods of time
Able to continuously improve processes and procedures
This role has a competitive base salary plus commission!
Role can be onsite in Lake Mary FL or any of our branch locations around the US
Physical Demands
Must be able to remain in a stationary position 50% of the time. Needs to occasionally move about the inside of the office to access file cabinets, office machinery, etc. and bend or stand as necessary. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Occasionally positions self to move boxes or equipment weighing 25 pounds or less. Frequently communicates with fellow employees, clients, associates, etc. Must be able to perceive objects at a distance and up close.
Exempt Status
Exempt
Disclaimer
The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain the complete comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Nesco Resource and affiliates provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.