Nesco Resource is seeking a Client Support Specialist for a 2-month assignment to assist our client with account management, customer service, and administrative support!
Pay Rate: $18/hr
Job Description:
We are seeking a dedicated and detail-oriented Client Support Specialist to provide exceptional customer service and support to both internal and external clients. This role is critical for ensuring the accurate setup, maintenance, and support of client accounts related to Health & Benefits (H&B) and COBRA. The ideal candidate will play a key role in maintaining compliance, resolving client inquiries, and building strong relationships with insurance carriers and partners.
Key Responsibilities:
- Provide superior customer service to clients, ensuring timely and accurate account setup and ongoing maintenance.
- Handle documentation related to client accounts, ensuring compliance with state and federal insurance regulations.
- Research and resolve product and service issues for clients and field teams.
- Manage and maintain accurate records of client financial and insurance transactions.
- Establish and nurture positive professional relationships with insurance carriers, internal teams, and external partners.
- Respond to inbound client inquiries and make outbound calls as needed.
Qualifications:
- Associate degree required; Bachelor’s degree preferred (or actively pursuing).
- Strong technical skills with experience using multiple software applications.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.