JOB DESCRIPTION
Responsibilities:
· Provides customer service and support to both internal and external clients responsible for the timely and accurate set-up ongoing maintenance and support of client accounts for both H&B and COBRA.
· Maintains a knowledge of the products and services supported by the Agency Ensures timely and accurate problem resolution in support of Agency client retention goals Initiating timely set up process all documentation related to set up and maintenance of the clients account.
· Researching and resolving product and service issues from the field and our clients.
· Responsible for the accuracy and integrity of clients financial and insurance transactions.
· Establishing managing and maintaining positive and professional relationships with insurance carriers and all external and internal partners.
· Responding to inbound calls and places outbound calls as required by the business unit.
· Maintains accurate recording of all internal and external communication.
· Maintaining documents and records to ensure compliance with all applicable state and federal insurance regulations.
· Providing necessary documentation to state and federal insurance agencies as well as our insurance partners.
· Utilizing multiple computer software applications in conjunction with carrier and bureau web-sites internal systems to include HRIS and ORS in order to respond to all client inquiries.
· Performing data input maintaining strong prioritization and organizational skills and professional communications.
· Participating in product-related projects or training sessions as required.
T Strong Technical background utilizing multiple software applications.
Qualifications:
· Associate degree required.
B Bachelor's degree preferred, process of completing Bachelor's degree acceptable.
· Knowledge of insurance industry customer service experience and familiarity with health insurance is a plus.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Responsibilities:
· Provides customer service and support to both internal and external clients responsible for the timely and accurate set-up ongoing maintenance and support of client accounts for both H&B and COBRA.
· Maintains a knowledge of the products and services supported by the Agency Ensures timely and accurate problem resolution in support of Agency client retention goals Initiating timely set up process all documentation related to set up and maintenance of the clients account.
· Researching and resolving product and service issues from the field and our clients.
· Responsible for the accuracy and integrity of clients financial and insurance transactions.
· Establishing managing and maintaining positive and professional relationships with insurance carriers and all external and internal partners.
· Responding to inbound calls and places outbound calls as required by the business unit.
· Maintains accurate recording of all internal and external communication.
· Maintaining documents and records to ensure compliance with all applicable state and federal insurance regulations.
· Providing necessary documentation to state and federal insurance agencies as well as our insurance partners.
· Utilizing multiple computer software applications in conjunction with carrier and bureau web-sites internal systems to include HRIS and ORS in order to respond to all client inquiries.
· Performing data input maintaining strong prioritization and organizational skills and professional communications.
· Participating in product-related projects or training sessions as required.
T Strong Technical background utilizing multiple software applications.
Qualifications:
· Associate degree required.
B Bachelor's degree preferred, process of completing Bachelor's degree acceptable.
· Knowledge of insurance industry customer service experience and familiarity with health insurance is a plus.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.