Nesco Resource is seeking a Collections Specialist for a hybrid long-term contract! This position focuses on resolving past-due balances, mitigating financial risk, and ensuring excellent client service. If you have strong communication skills and a problem-solving mindset, we encourage you to apply!
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Location: Hybrid (In-Office (Henrietta) & Remote)
Work Hours: Training: Monday–Friday, 8:00 AM – 5:00 PM EST (2 weeks–1 month)
Post-Training: Monday–Friday, 11:00 AM – 8:00 PM EST
Job Type: Contract - 12 months
Key Responsibilities
- Handle inbound calls to assist clients in resolving past-due balances.
- Initiate outbound calls based on risk assessment to collect outstanding receivables.
- Make informed decisions on releasing or holding at-risk accounts based on company policies.
- Research and resolve EFT transactions returned from the bank to recover owed funds.
- Assess high-risk accounts for potential escalation to internal collections.
- Collaborate with internal teams to ensure timely collection efforts.
- Maintain daily call requirements to meet collection and performance goals.
Qualifications
- Previous experience in collections, customer service, or accounts receivable is a plus.
- Strong problem-solving and decision-making skills.
- Ability to handle difficult conversations professionally.
- Proficiency in Microsoft Office and CRM software is preferred.
- Excellent communication and negotiation skills.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.