Customer Service Specialist

Nesco Resource is seeking a Customer Service Specialist for a 3-month assignment with our client’s team in Henrietta! This role offers a great opportunity to gain experience in insurance account management while providing exceptional customer support in a fast-paced environment.

Pay Rate: $18/hr
Shift: Monday - Friday 8:30am - 5:00pm

Key Responsibilities:

• Process and validate client records with accuracy and confidentiality.
• Set up and maintain Workers’ Compensation and other insurance accounts.
• Ensure compliance with state and federal insurance regulations.
• Handle inbound and outbound customer inquiries via phone and email.
• Maintain accurate records of client transactions and communications.
• Resolve customer issues and provide timely support to internal and external partners.
• Utilize multiple software applications for account management and data processing.
• Participate in training and development initiatives.

Qualifications:

• High School Diploma
• Minimum of one year of customer service or insurance-related experience.
• Proficiency in Microsoft Office.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.