We are looking for a first shift Level 1 IT Helpdesk associate.
This role provides excellent verbal and written IT support to associates for system access and desktop support. The ideal candidate will have at least 1 year of corporate IT Helpdesk experience, with the ability to work independently and in a team setting, managing multiple issues efficiently and successfully.
Skills / Responsibilities.
- Strong customer service skills in both phone and email formats. Good listener with the ability to investigate and define user's problems, and determine possible solutions.
- Proficient knowledge with Windows 10 / 11 operating systems. Familiarity with Microsoft Office suite, including O365 a plus.
- Familiarity configuring printers to connect on the network, and at the Windows desktop level.
- Experience with Microsoft Active Directory verifying users and resetting user passwords, unlocking user accounts, adding workstations to proper OU's, and adding users to distribution groups.
- Ability to manage and keep assigned issue tickets current with resolution efforts and next steps plans. Adhere to department SLA's for tickets/user requests. Previous experience with IT ticketing solutions is a plus, preferably Atlassian Jira Service Desk.
- Familiarity with Client desktop and laptop hardware, including imaging software to build new company assets.
- A good understanding of networking at the desktop level is a plus, i.e. understanding IP addressing, sub-nets, adding IP's to DHCP filtering, DNS etc.
- Excellent interpersonal and customer service skills.
- Problem solving and critical thinking skills.
- Excellent written and verbal communication skills.
- Ability to quickly diagnose and resolve technical issues.
- Exceptional teamwork and leadership skills to help other technical support workers.
- Ability to learn new technologies and implement them.
- Ability to multi-task to support clients through multiple points.
- Strong ability to self-motivate and manage.
- Ability to prioritize and follow through on help desk tickets.
- Ability to work both independently and as a team.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.