Job Title: Customer Service Sales Assistant
Location: Cincinnati
Job Type: Full-Time
About Us:
A trusted leader in the window and door industry, known for superior craftsmanship, energy-efficient products, and exceptional customer service. We take pride in delivering high-quality, custom solutions to homeowners, ensuring their satisfaction from consultation to installation.
Job Summary:
We are seeking a motivated and customer-focused Customer Service Sales Assistant to join our team. In this role, you will be the first point of contact for potential customers, providing exceptional service while assisting them in selecting the best window and door solutions for their needs. You will support the sales team by scheduling appointments, answering inquiries, and ensuring a seamless customer experience.
Key Responsibilities:
Greet and assist customers in-person, over the phone, and via email with professionalism and enthusiasm.
Provide product information, pricing, and guidance to help customers make informed decisions.
Schedule consultations and follow up with leads to encourage sales conversions.
Maintain accurate records of customer interactions, inquiries, and transactions in the CRM system.
Coordinate with the sales, service and installation teams to ensure a smooth customer experience.
Handle customer concerns and resolve issues efficiently while maintaining a high level of service.
Qualifications:
Previous experience in customer service, retail sales, or inside sales is preferred.
Strong communication and interpersonal skills with a customer-first approach.
Ability to multitask and work efficiently in a fast-paced environment.
Detail-oriented with excellent organizational skills.
Proficiency in Microsoft Office and CRM software experience is a plus.
Willingness to learn about windows, doors, and home improvement products.
If you are passionate about helping customers and contributing to a dynamic sales team, we'd love to hear from you!
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.