Customer Service Representative

Nesco Resource is seeking a Customer Service Representative to support clients using a background screening system. This role involves direct client interaction via phone, email, and chat while ensuring timely issue resolution in compliance with service-level agreements.
 
Pay Rate: $18/hr
Contract Duration: 3 months
Shift: Monday – Friday 8am – 4:30pm
Location: Henrietta
 
Responsibilities:

• Provide quality service to clients using a background screening platform.
• Communicate with clients through phone, email, and chat.
• Follow up on outstanding items to ensure timely resolution.
• Maintain an intermediate working knowledge of company products and industry procedures.
• Utilize various systems, including HRIS, Salesforce, and other related software.
• Accurately document all client interactions.
• Perform data entry while maintaining strong prioritization and organization.

 
Qualifications:

• 2 years of customer service experience required.
• Associate degree or higher preferred.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.