Location: 100% Onsite - Fairport, NY
Schedule: M-F, 8-5 standard, OT possible
Interview Process: 2 rounds expected, 1st round video interview with hiring manager, 2nd round video panel interview
DOD Required - Candidates must be compliant with DOD requirements (US Persons). Work authorization sponsorship is not supported for this position.
Scope of Position:
The Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely at a manufacturing facility in Fairport, NY. This position may require the candidate to be available for on call 24/7 coverage. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10/11 and MS Office suites (2010/2013/2016/O365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
Responsibilities:
Familiarity with Active Directory
Limited support for corporate mobile devices
Familiarity with cloud applications (Microsoft and 3rd party)
Troubleshooting Cisco VPN connectivity
Remediating/minimizing malicious code and computer viruses
Remote connection/utilization
Imaging and deploying PCs for end users
Asset lifecycle management skills
Various browser support (IE, Chrome, Safari, etc.)
Installation/configuration of various software packages
Installation/configuration of Security Software
Printer/driver troubleshooting & installation
IPT based Telephony Device Management
ServiceNow (ticket management) utilization
Deployment, configuration, and support of standard IP telephony
Hardware ordering and inventory management
Limited support for Mac OS and hardware
Additional responsibilities may include:
o Documentation (records) management
o On-boarding (Training) of new hires
o Conference room support
o Vendor engagement (as needed)
o Project interaction/participation
o Customer scheduling/follow-ups
o End user equipment moves (disconnect/reconnect)
o Cross-team interaction and collaboration
o Standard device imaging via USB/PXE server(s)
o Smart-Hands tasks/functions to physically assist other IT teams
Meeting Support:
Works across the media team, corporate events, and IT for meeting support and problem resolution.
Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems.
Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group
Knowledge of conference room audio and display devices
Smart Hands: (note: Some sites have a dedicated network team to perform some of the duties below)
IT hardware installations
Corning IT supported equipment component removal and installation
Power cycling IT Equipment Onsite/offsite technical assistance and troubleshooting
Providing remote console access
Escort IT Vendors for other IT Teams (where permitted)
Procurement of IT goods and services
Receiving/shipping of IT goods
Ensures discreet handling of all business and maintains the highest level of confidentiality
Prioritizes duties and works on several tasks simultaneously
Demonstrates flexibility and willingness to change priorities at a moment's notice
Education and Experience:
*Associate degree (minimum)
** At least 1- 3 years Hardware Experience (beyond imaging/deployment)
Preferred Certifications:
CompTIA IT Fundamentals
CompTIA A
CompTIA Cloud
CompTIA Mobility
CompTIA Network
CompTIA Server
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Quick Apply
No resume? Create a new profile
Schedule: M-F, 8-5 standard, OT possible
Interview Process: 2 rounds expected, 1st round video interview with hiring manager, 2nd round video panel interview
DOD Required - Candidates must be compliant with DOD requirements (US Persons). Work authorization sponsorship is not supported for this position.
Scope of Position:
The Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely at a manufacturing facility in Fairport, NY. This position may require the candidate to be available for on call 24/7 coverage. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10/11 and MS Office suites (2010/2013/2016/O365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
Responsibilities:
Familiarity with Active Directory
Limited support for corporate mobile devices
Familiarity with cloud applications (Microsoft and 3rd party)
Troubleshooting Cisco VPN connectivity
Remediating/minimizing malicious code and computer viruses
Remote connection/utilization
Imaging and deploying PCs for end users
Asset lifecycle management skills
Various browser support (IE, Chrome, Safari, etc.)
Installation/configuration of various software packages
Installation/configuration of Security Software
Printer/driver troubleshooting & installation
IPT based Telephony Device Management
ServiceNow (ticket management) utilization
Deployment, configuration, and support of standard IP telephony
Hardware ordering and inventory management
Limited support for Mac OS and hardware
Additional responsibilities may include:
o Documentation (records) management
o On-boarding (Training) of new hires
o Conference room support
o Vendor engagement (as needed)
o Project interaction/participation
o Customer scheduling/follow-ups
o End user equipment moves (disconnect/reconnect)
o Cross-team interaction and collaboration
o Standard device imaging via USB/PXE server(s)
o Smart-Hands tasks/functions to physically assist other IT teams
Meeting Support:
Works across the media team, corporate events, and IT for meeting support and problem resolution.
Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems.
Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group
Knowledge of conference room audio and display devices
Smart Hands: (note: Some sites have a dedicated network team to perform some of the duties below)
IT hardware installations
Corning IT supported equipment component removal and installation
Power cycling IT Equipment Onsite/offsite technical assistance and troubleshooting
Providing remote console access
Escort IT Vendors for other IT Teams (where permitted)
Procurement of IT goods and services
Receiving/shipping of IT goods
Ensures discreet handling of all business and maintains the highest level of confidentiality
Prioritizes duties and works on several tasks simultaneously
Demonstrates flexibility and willingness to change priorities at a moment's notice
Education and Experience:
*Associate degree (minimum)
** At least 1- 3 years Hardware Experience (beyond imaging/deployment)
Preferred Certifications:
CompTIA IT Fundamentals
CompTIA A
CompTIA Cloud
CompTIA Mobility
CompTIA Network
CompTIA Server
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.