Customer Service Specialist.
Nesco Resource has an immediate need for a Customer Service Specialist in the Lincolnton NC area. Responsible for overseeing the customer service department and ensuring it delivers the highest level of customer service possible.
Hours: Monday - Friday 8am to 5pm
Duties:
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Nesco Resource has an immediate need for a Customer Service Specialist in the Lincolnton NC area. Responsible for overseeing the customer service department and ensuring it delivers the highest level of customer service possible.
Hours: Monday - Friday 8am to 5pm
Duties:
- Work with sales, supply chain and operations teams to ensure meeting and exceeding customers' expectations.
- Communicate and enter customer orders, manage or escalate any concerns to management and ensure that appropriate changes are made to resolve the customers' concerns.
- Communicate with all individuals whose involvement impacts customer communication.
- Monitor scheduled shipment dates to ensure timely delivery and customer satisfaction.
- Send order acknowledgments, issue credits and compose letters/quotes when required to customers and potential customers.
- Assist the accounting team in customer receivables.
- Assist in scheduling trucks/containers – inbound/outbound.
- Other duties as assigned by manager.
- Proficient with telephone and Microsoft Office Skills
- Excellent interpersonal and communication skills, both verbal and written
- Strong organizational and problem solving skills
- Ability to work in a fast paced environment, handle multiple priorities at once with a positive attitude
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.