We are seeking a motivated Helpdesk Support Associate to join our team. In this role, you will be the first point of contact for employees seeking technical assistance. Your primary responsibility will be to troubleshoot and resolve technical issues, provide solutions, and setting up new equipment.
Key Responsibilities:
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Respond to incoming helpdesk tickets, emails, and calls, providing timely and accurate technical support.
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Troubleshoot hardware, software, and network issues to ensure minimal downtime for users.
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Provide guidance on system usage and assist with software installations and updates.
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Escalate unresolved issues to higher-level technical support or management when necessary.
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Collaborate with IT teams to monitor and resolve system performance issues.
Qualifications:
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Proven experience in a technical support or customer service role (preferably in IT or Helpdesk).
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Strong knowledge of computer systems, software, and hardware.
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Familiarity with common operating systems (Windows, MacOS, Linux) and software tools.
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Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
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Ability to troubleshoot and prioritize issues in a fast-paced environment.
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Strong problem-solving skills and attention to detail.
This is an excellent opportunity for individuals looking to develop their IT support career in a dynamic and supportive environment.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.