JOB SUMMARY
The Billing System Analyst I operates the company's AS400 computer system. This position reports to the Billing System Supervisor.
JOB DUTIES AND ESSENTIAL FUNCTIONS
The Billing System Analyst I performs a variety of skilled computer operation functions, which may include but are not limited to the following:
• Verifies the AS400 is online daily.
• Checks and balances billing updates for accuracy.
• Prints and processes all account maintenance and SurePay applications daily.
• Processes and balances Rapidpay, SurePay, Paymentus and Phoenix payments.
• Prepares the daily bank deposit and cash report.
• Prints all final bills and refund checks and ensures the distribution of each to the customer.
• Operates the billing system daily which includes but is not limited to:
o Generating, printing and checking meter reads for accuracy
o Verifying and keying all account maintenance to include: BDTs, credit memos, local bills, meter change orders, customer information changes and special handling requests
o Generating daily billing and prepares files for the printing and mailing of bills and delinquent notices
o Checking and balancing billing totals using Revenue summaries, Daily Billing Totals Reports, Billing Registers and the Cashbook Log
• Enters and verifies SurePay applications and cancellations appropriately.
• Enters and verifies all account maintenance updates (CICs, meter change orders, special handling requests/cancellations).
• Files account maintenance forms and reports.
• Verifies all special handling accounts.
• Updates account mailing addresses based on address overrides or postal updates.
• Assists with keying payroll timesheets.
• Provides Meter Reader support.
• Provides support to the Customer Service Representatives which includes but is not limited to payment research and billing analysis.
• Assists the Billing System Analyst II with month end duties.
• Assists the Billing System Analyst II in performing account analyses on but not limited to:
o Zero usage, high usage, inactive meters, meter change orders (before and after)
• Assists the Billing System Analyst II on performing Quality Control on billing rates and tax rates.
• Resolves system user inquiries through research and analysis of the billing system.
• Assists in all areas regarding the billing system when necessary and applicable.
• Any additional duties assigned by the Billing System Supervisor.
SKILLS, KNOWLEDGE AND PHYSICAL REQUIREMENTS
Skills, knowledge and physical requirements include, but are not limited to the following:
• Ability to operate IBM AS400 and associated peripherals, Opex Mail Extractor/Scanner and MAVRO payment processing software.
• Excellent personal computer skills and working knowledge with Word and Excel.
• Working knowledge of scanner, copier, and other office equipment.
• Knowledge of and ability to use Internet communications and e-mail.
• Ability to communicate effectively, both verbally and in writing.
• Ability to follow oral and written instructions.
• Ability to write legibly and have good reading comprehension.
• Ability to work independently with little or no supervision or assistance.
• Ability to interact with supervisors, co-workers, and other employees in a cooperative and professional manner.
• Must have professional demeanor and appearance, be dependable and punctual.
• Ability to perform repetitive physical activities using feet, legs, hands, and arms and which include use of keyboard, multiline telephone/switchboard, walk, sit, bend, stoop, climb stairs, lift up to 20 lbs., reach, grasp, push and pull.
EDUCATION, TRAINING AND EXPERIENCE
The following are required:
• High school graduate or equivalent.
• Minimum 1 year of computer operations or related experience. Experience in any of the following is a plus:
o Utility billing
o Remittance processing
o AS/400
o Accounting principles
• Valid Arizona driver's license and acceptable driving record.
COM168
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
