JOB DESCRIPTION
Under a significant level of guidance and direction, provides customer service for products in the S125 Client Service Center. Uses prescribed guidelines to ensure good customer relations are maintained and participant and client claims and complaints are resolved fairly, effectively, and in accordance with policies and procedures.
Handles inbound calls from active and terminated participants/employees of Insurance Agency (PIA) clients
Handles inbound calls from client/employer plan administrators
Provides education on S125 products, policies & procedures, or IRS guidelines & regulations
Escalates tasks or documentation to other teams within the PIA
Develops and maintains a basic working knowledge of products
Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
Documents all interactions, performs data entry, maintains strong prioritization and organization
Associate's degree - Preferred
Client or customer service experience - 1 year
Research and problem-solving skills
Strong computer skills and the ability to multi-task across multiple screens
Contact center or call center experience - preferred
Employee benefits, health insurance, or claims experience - preferred
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Under a significant level of guidance and direction, provides customer service for products in the S125 Client Service Center. Uses prescribed guidelines to ensure good customer relations are maintained and participant and client claims and complaints are resolved fairly, effectively, and in accordance with policies and procedures.
Handles inbound calls from active and terminated participants/employees of Insurance Agency (PIA) clients
Handles inbound calls from client/employer plan administrators
Provides education on S125 products, policies & procedures, or IRS guidelines & regulations
Escalates tasks or documentation to other teams within the PIA
Develops and maintains a basic working knowledge of products
Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
Documents all interactions, performs data entry, maintains strong prioritization and organization
Associate's degree - Preferred
Client or customer service experience - 1 year
Research and problem-solving skills
Strong computer skills and the ability to multi-task across multiple screens
Contact center or call center experience - preferred
Employee benefits, health insurance, or claims experience - preferred
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.