Job Description: JOB TITLE: Technical Product Specialist
-Hours: Monday-Friday, 8am-5pm
-Basic Excel experience is required.
- Any experience with Epicor Manufacturing or similar is helpful, but not required.
-Any experience with project estimation is a big plus, but not required.
-Solid customer service skills and customer service mindset is important.
-Taking customer requests, reviewing their technical data/specifications and putting together quotes based on information provided.
Position Summary:
To direct technical product specification and pricing information to the customer with support from Encon Sales, Production and Engineering departments.
Essential Duties and Responsibilities:
• Establish and sustain direct verbal and written contact with Encon Safety Products customers on such efforts that include technical, commercial, and price-based inquiries and topics.
• Work on budgetary and formal bid requests to determine product specification and bid parameters, qualifications, stipulations, and time frames.
• Fully participate in the project contract process in the CRM, from quoting to sale or possible loss, by justifying, recording, and monitoring the projects through the issue of quotations, influence of customer decision, order entry, and product order fulfillment and after sales product completion efforts. This includes:
o Provide customers with "value engineered” alternative products from Encon for consideration. These solutions will meet the application needs potentially saving customers in terms of materials costs, delivery, and installation time.
o Maintain timely and consistent communication with sales personnel regarding the status of pending quotations.
o Secure needed information from customers, or their designated engineering representatives to accurately complete takeoffs/job bidding/quotations and orders.
o Work closely with the customer and Encon's engineering or Production Departments to ensure continuity of submittal, specification, or code issues.
o Leading the Project Review meetings, order entry, data and drawing submittal/approval process and negotiations as may be needed after the initial quotation or customer order submittal.
o Manage the schedule of Encon tempered water systems (TWS) and ThermaFlow® Plus order deliveries with the customers.
o Develop relationship with a variety of customers from different market segments to more easily obtain needed information for developing competitive quotations.
o Work closely with Product Managers, Sales Managers, Marketing associates and customers to keep abreast of changes in pricing, products, and program parameters.
o Receives, records, and coordinates the response to all customer complaint's regarding the technical products and services as offered by Encon through the Customer Feedback Response (CFR) process.
o Review engineering and architectural "build-outs”, potentially using Business Information Modeling (BIM) design tools to offer technical support on Encon catalog of products.
o Other duties as assigned.
Qualifications:
• Must have mechanical, electrical, or manufacturing technical background, understanding or experience.
• Degree in STEM field strongly preferred. Will consider technical training school diploma or certificate in STEM field in lieu of four year degree.
• This is an entry level role. A new grad is ideal. Will consider 2 years of experience.
• Must be able to work on Encon provided ERP computer programs.
• Experience with Microsoft Office suite, specifically Excel.
Expectations:
• A strong technical aptitude with customer service, interpersonal and organizational skills being a necessity.
• Must be able to effectively manage multiple projects with a number of different customers simultaneously.
• Self-motivated – an ability to work independently and push oneself to achieve more.
• Excellent written and verbal communication skills
• Confident, articulate, and professional speaking abilities (and experience)
• Ability to solve practical problems and deal with a variety of unknown variables working toward solving issues related to customer demands, complaints, and general needs.
• Ability to understand and calculate figures and total amounts for such issues as discounts, commissions pro-rata, percentages, and sales order dollars.
• Ability to make decisions regarding the handling of customer issues as outlined by company policy.
• Ability to meet deadlines and prioritize workload.
• Candidate should be able to sit, stand, walk, stoop, kneel, crouch or crawl, climb or balance carried loads of ten pounds.
• Close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to operate a scanning device, computer, copier, fax machine and telephone, etc.
• Ability to prove technical aptitude (test may be provided).
• To direct technical product specification and pricing information to the customer with support from Encon Sales, Production and Engineering departments.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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-Hours: Monday-Friday, 8am-5pm
-Basic Excel experience is required.
- Any experience with Epicor Manufacturing or similar is helpful, but not required.
-Any experience with project estimation is a big plus, but not required.
-Solid customer service skills and customer service mindset is important.
-Taking customer requests, reviewing their technical data/specifications and putting together quotes based on information provided.
Position Summary:
To direct technical product specification and pricing information to the customer with support from Encon Sales, Production and Engineering departments.
Essential Duties and Responsibilities:
• Establish and sustain direct verbal and written contact with Encon Safety Products customers on such efforts that include technical, commercial, and price-based inquiries and topics.
• Work on budgetary and formal bid requests to determine product specification and bid parameters, qualifications, stipulations, and time frames.
• Fully participate in the project contract process in the CRM, from quoting to sale or possible loss, by justifying, recording, and monitoring the projects through the issue of quotations, influence of customer decision, order entry, and product order fulfillment and after sales product completion efforts. This includes:
o Provide customers with "value engineered” alternative products from Encon for consideration. These solutions will meet the application needs potentially saving customers in terms of materials costs, delivery, and installation time.
o Maintain timely and consistent communication with sales personnel regarding the status of pending quotations.
o Secure needed information from customers, or their designated engineering representatives to accurately complete takeoffs/job bidding/quotations and orders.
o Work closely with the customer and Encon's engineering or Production Departments to ensure continuity of submittal, specification, or code issues.
o Leading the Project Review meetings, order entry, data and drawing submittal/approval process and negotiations as may be needed after the initial quotation or customer order submittal.
o Manage the schedule of Encon tempered water systems (TWS) and ThermaFlow® Plus order deliveries with the customers.
o Develop relationship with a variety of customers from different market segments to more easily obtain needed information for developing competitive quotations.
o Work closely with Product Managers, Sales Managers, Marketing associates and customers to keep abreast of changes in pricing, products, and program parameters.
o Receives, records, and coordinates the response to all customer complaint's regarding the technical products and services as offered by Encon through the Customer Feedback Response (CFR) process.
o Review engineering and architectural "build-outs”, potentially using Business Information Modeling (BIM) design tools to offer technical support on Encon catalog of products.
o Other duties as assigned.
Qualifications:
• Must have mechanical, electrical, or manufacturing technical background, understanding or experience.
• Degree in STEM field strongly preferred. Will consider technical training school diploma or certificate in STEM field in lieu of four year degree.
• This is an entry level role. A new grad is ideal. Will consider 2 years of experience.
• Must be able to work on Encon provided ERP computer programs.
• Experience with Microsoft Office suite, specifically Excel.
Expectations:
• A strong technical aptitude with customer service, interpersonal and organizational skills being a necessity.
• Must be able to effectively manage multiple projects with a number of different customers simultaneously.
• Self-motivated – an ability to work independently and push oneself to achieve more.
• Excellent written and verbal communication skills
• Confident, articulate, and professional speaking abilities (and experience)
• Ability to solve practical problems and deal with a variety of unknown variables working toward solving issues related to customer demands, complaints, and general needs.
• Ability to understand and calculate figures and total amounts for such issues as discounts, commissions pro-rata, percentages, and sales order dollars.
• Ability to make decisions regarding the handling of customer issues as outlined by company policy.
• Ability to meet deadlines and prioritize workload.
• Candidate should be able to sit, stand, walk, stoop, kneel, crouch or crawl, climb or balance carried loads of ten pounds.
• Close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to operate a scanning device, computer, copier, fax machine and telephone, etc.
• Ability to prove technical aptitude (test may be provided).
• To direct technical product specification and pricing information to the customer with support from Encon Sales, Production and Engineering departments.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.