PRIMARY PURPOSE: To provide support to colleagues by answering questions, providing explanations, resolving issues and responding to inquiries related to colleague data, programs, policies, practices and procedures.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Serves as a first-level resource for colleague interactions with CR responding to inquiries in a professional, urgent and confidential manner. Performs and provides guidance on administrative tasks including, but not limited to, compliance document distribution and collection, verifications of employment and good standing, unemployment claims and review/approval of one-time payments. Monitors, troubleshoots and offers instruction for colleague self-service for initiating transactions in the HRIS system. Maintains colleague data in compliance with federal and state standards. Collaborates with and supports Tier 2 and other Centers of Excellence "COE's on general CR programs, initiatives and projects as needed.
Performs other duties as assigned. Supports the organization's quality program(s).
Requirements:
Shift 8a-5p CST
Education & Licensing
High school diploma or GED required. Bachelor's degree from an accredited college or university preferred.
Experience
One (1) years of related experience or equivalent combination of education and experience required. Experience in HRIS and/or case management tools preferred.
Skills & Knowledge
High integrity, sound judgment, and discretion regarding the handling of confidential information
Ability to grasp information quickly and probe effectively when required
Self-driven with a sense of ownership of work product and accountability
Excellent oral and written communication skills
PC literate, including Microsoft Office products
Strong organizational skills
Excellent interpersonal skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Knowledge of CR concepts and terminology preferred
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Serves as a first-level resource for colleague interactions with CR responding to inquiries in a professional, urgent and confidential manner. Performs and provides guidance on administrative tasks including, but not limited to, compliance document distribution and collection, verifications of employment and good standing, unemployment claims and review/approval of one-time payments. Monitors, troubleshoots and offers instruction for colleague self-service for initiating transactions in the HRIS system. Maintains colleague data in compliance with federal and state standards. Collaborates with and supports Tier 2 and other Centers of Excellence "COE's on general CR programs, initiatives and projects as needed.
Performs other duties as assigned. Supports the organization's quality program(s).
Requirements:
Shift 8a-5p CST
Education & Licensing
High school diploma or GED required. Bachelor's degree from an accredited college or university preferred.
Experience
One (1) years of related experience or equivalent combination of education and experience required. Experience in HRIS and/or case management tools preferred.
Skills & Knowledge
High integrity, sound judgment, and discretion regarding the handling of confidential information
Ability to grasp information quickly and probe effectively when required
Self-driven with a sense of ownership of work product and accountability
Excellent oral and written communication skills
PC literate, including Microsoft Office products
Strong organizational skills
Excellent interpersonal skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Knowledge of CR concepts and terminology preferred
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.