Job Description
Our Account Specialists are experts at delivering superior customer service to our clients and their
customers. This position requires frequent and effective communication via phone, email, and in-
person. Routine duties will include greeting guests at the front office, promptly answering phone calls,
conducting accurate computerized data entry, and responding to inquiries regarding shipment tracking,
physical inventory and order status.
Responsibilities
Greet office visitors and direct them appropriately
Field inbound and outbound phone calls
Frequent email communications
Manage administrative functions of assigned accounts
Process inbound/outbound shipment and return paperwork in compliance with SOPs
Manual data entry of orders and other client information
Electronic file manipulation and troubleshooting
Upsell goods and services when appropriate
Provide support to other team members as needed
Qualifications and Skills
Positive attitude and professional demeanor
Fast learner that pays attention to details
Critical thinker and problem solver
Excellent time management skills
Windows PC experience including web browser
MS Excel and Intuit QuickBooks skills
High school diploma or GED
Minimum 1 year customer service experience (warehouse knowledge is a plus)
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.