Job Title: Customer Service Representative
Schedule: Monday–Friday, 7:30 AM – 4:00 PM
Responsibilities:
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Respond to customer inquiries via phone, email, and fax regarding orders, product details, pricing, shipping, and complaints
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Process and manage orders, including updates, changes, cancellations, and delivery schedules
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Resolve customer concerns, including warranty claims and service issues, in line with company policies
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Maintain accurate records, price lists, and support documentation
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Track and report on customer feedback, competitor activity, and market trends
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Perform additional duties as assigned
Qualifications:
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Education: High school diploma or equivalent
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Experience: Previous customer service and office/clerical experience preferred; proficiency in Microsoft Office and basic computer skills required
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Skills: Strong communication skills, both written and verbal; ability to handle basic math and resolve customer issues effectively
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Physical Requirements: Ability to sit, talk, hear, and use hands frequently; occasional standing, walking, and lifting up to 15 lbs