Delivery Driver

Core Value: Customer Focused

• Make the customer our #1 priority in all that we do.
• Exceed the expectations of the customer in terms of quality, service, and reliability.
• Earn our customers' trust by treating them with care and fairness.
• Proactively listen to customer needs and go the extra mile to achieve them.
• Commit to and establish longer term customer relationships.

Position Objective

Drivers play a critical role in the execution of this core value in the eyes of our customers. By the nature of the job that drivers perform, they become the face of the company to our customers in professionalism, positive attitude, and on time delivery of our quality products.

Position Responsibilities

The truck driver's responsibilities involve delivery and pick-up, reporting, operations,
service, safety, maintenance, and other duties as assigned.

Delivery and Pickup

Delivery and pickup must be done in the most efficient, economical manner possible. To do this, truck drivers must:

1. Deliver product to and pick up product from specified locations.
2. Scan product and obtain a signature. If a customer representative is not present to sign:

• Leave in a secure, safe location.
• Put your initials in the signature box.
• Take a picture with company phone or iPad.
• Call the customer contact and inform them of the location.

3. Routes will be assigned based on the needs of the customer and how the truck was loaded. These routes must be followed as assigned. If for any reason a driver feels that deviations are needed, please call your supervisor prior to changing.

3. Ensure paperwork is organized prior to delivery
4. Develop and maintain an organized and efficient loading and unloading system
5. Unload the products being delivered according to customers' requests
6. Verify all items listed on the customer's manifest match what is loaded and delivered
7. Designated route start times are very important to fulfill customer service needs. The following must be adhered to:

• Arrive at work on time for the route you are taking that day.
• Arrive at your first stop on time.
• Return to worksite promptly after completing deliveries.

8. Deliver 100% of items loaded on the truck. If there is an issue that would keep you from delivering, contact your assigned supervisor and explain the situation prior to moving on to next stop.
9. Pick up any items, such as patterns or RMAs, regardless of having other items to deliver at that location or not
10. No materials or goods are to be returned for credit without pre-approval (written or verbal) by your supervisor or approval by the appropriate department (metal, commercial, etc.) unless the customer requests that items be returned. If this occurs, please call your supervisor with the specific information about the items being returned.

Reporting

Reporting involves submitting paperwork for all product deliveries promptly, accurately, and immediately informing your supervisor of issues needing resolved.

Invoice all product deliveries promptly and accurately.

1. Ensure all deliveries that are presented to the office are signed and correct.

2. Submit all signatures verifying delivery to billing.

Immediately inform supervisor of issues needing resolved.
1. Immediately call in any remakes to the office so production may begin as soon as possible
2. Inform your supervisor of discrepancies in your manifest as soon as you are aware of them
3. Inform your supervisor of any potential problems PRIOR to missing or skipping scheduled deliveries or pickups, and follow their instructions on how to proceed
4. Upon returning to worksite, report directly to your supervisor or leave a note for your supervisor as to the return time.
5. Turn in time sheet at the end of the pay period to your supervisor.

Operations

Operations involves assisting in maintaining efficient operations when not making deliveries or completing paperwork. Drivers must:

1. Help load products onto trucks prior to delivery if necessary.
2. During the 15-minute pre/post checklist:

• Check and verify load is secure
• Complete the Inspection Checklist

3. Unload the truck of anything brought back from the day's delivery route and properly place the items in the designated areas only.
4. Ensure all items brought back are clearly marked and notify appropriate personnel of any instructions needed.
5. If you are assisting in loading the truck, do not Pre-Scan items on the truck; scan only when loaded.

Service
Providing customer service that will result in greater sales.
1. Greet customers promptly and courteously with a friendly smile and a hello and thank them for their business. Have a positive and professional attitude.
2. Assist customers with unloading and loading
3. Promptly and courteously answer company issued cell phones. If unable to answer, immediately return calls at the next stop.

• Return missed calls and Voice Mails
• Ensure you always have room in your Voice Mailbox for new messages.
• Call customers ahead of delivery if help is needed to unload or if a call is required by the customer.

4. Work with customers to resolve problems and report complaints to your supervisor
5. Be neat and do not wear articles of clothing that may be seen as offensive to any customers (this includes clothing with profanity, other customers' names, etc.)
6. Visually inspect product being delivered for cleanliness, seals, etc.

Safety and Maintenance

Safety and maintenance involves delivering orders safely, following regulations, and
safely operating and maintaining the delivery vehicle.

Deliver orders safely.

1. Wear proper safety equipment (PPE) when on company time:

• Proper safety equipment (PPE) includes but is not limited to High Visibility Cut Resistant Shirt, Safety Toed Shoes, Safety Glasses/Glasses with Side Shields and Cut Resistant Gloves. *(Exception-Drivers should not wear side shields or safety glasses in the truck cab if it impairs their vision. Glasses/Side shields must be worn before exiting the truck cab.)
• While on construction sites drivers must wear a Hard Hat and a High Visibility Reflective Vest in addition to the above-listed safety equipment.

2. Use extreme caution while driving on customer's property
3. Avoid damage to customers' buildings, docks, or property when positioning for unloading
4. Clean up any breakage and spillage that occurs
5. If necessary, ensure facility is closed and secure when delivery is complete
6. Observe and report any unusual activity, problems, and customers' complaints to your supervisor
7. Leave deliveries in a position that will not injure people or damage property
8. Always have an incident report on hand.
9. If you are in an accident or damage someone's property, fill out an incident report, take pictures of the damage, and notify your supervisor immediately.
10. If you are injured and need medical attention immediately, seek out medical attention. If you do not need immediate medical attention, call your supervisor immediately for further instructions.

Follow regulations.
1. Observe OSHA, state, and federal safety regulations
2. Follow all company and regulatory agency safety policies, to include passing employer required drug screen(s).
3. Maintain a regular driver's license and medical card.
4. Maintain a valid commercial driver's license (if applicable)
5. Complete pre-use inspections for your Moffett every shift you use it.
6. Complete Monthly Knuckle Boom Inspections for your Knuckle Boom.
7. Knuckle Boom Operators must maintain a NCCCO Articulating Boom Crane Operator Certification.
8. Ensure your Moffett and/or Knuckle Boom has an up-to-date annual certified inspection.


Operate delivery vehicle safely.
1. Obey all traffic laws, including:

• driving within posted speed limits
• stopping and looking for traffic at all stop signs
• obeying cell phone laws
• obeying posted weight limits

2. Drive defensively
3. Report any unsafe equipment or working conditions to your supervisor
4. No riders are allowed unless it has been approved by your supervisor and the driver has filled out, signed, and returned a waiver form to your supervisor.


Maintain the delivery vehicle.

1. Wash vehicle as weather and operating conditions require to maintain a clean vehicle.
   • Vehicles must be washed by appointment at Over-the-Top Truck Wash (19 Grant Avenue, Butler, Pa 16002) ONLY.
   • You are allotted 1.5 hours to wash your truck from start to finish.
2. Know the required regular vehicle maintenance schedule provided by your supervisor and notify them when the appropriate mileage or time has been reached for service to be performed.
3. Thoroughly perform the daily pre and post trip inspections and return the forms to the designated place.

4. Report any needed repairs or special maintenance to your supervisor immediately
5. Clean inside the cab and remove any glass or trash from the cab or bed of your truck daily.
6. DEF fuel must be added to all trucks that require this fluid
7. When the weather reaches 20 Degrees Fahrenheit you must add AntiGel to ALL trucks and plug in the core heater at night
8. If the ELD has been unplugged for any reason during your daily run, disciplinary actions will be taken.

Other Duties

Follow all of the company's policies and procedures.
No tobacco of any kind is allowed to be used in Company vehicles.
Promptly return calls of your supervisor or customer service people.
Any non-driving work hours must be approved by your supervisor prior to working.



Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.