The General Manager will drive the commercial strategy for companies new legal services product portfolio.
You will start by launching and scaling a SaaS product that leverages health data to streamline discovery for personal injury plaintiffs. You'll be the legal industry expert responsible for setting the commercial strategy, establishing pricing, and setting the sales team up for success. As that product becomes successful in the market, you will also identify new business and product opportunities to add to our legal services suite with the goal of establishing an entirely new line of business.
This role is an opportunity be entrepreneurial and innovative within an established, reputable organization – without the risks or headaches of a startup.
What you'll be doing
- Gain a deep understanding of client's business, clients, and the broader legal services market.
- Continuously analyze market trends, competitor strategies, and customer needs to inform strategic go-to-market decisions.
- Develop and implement an overarching growth strategy that encompasses marketing, client acquisition, sales enablement, and the identification of new product opportunities.
- Ensure the strategy includes clear, measurable objectives for market entry, product expansion, pricing, and customer acquisition tactics
- Craft and execute initial sales and pricing strategies that are scalable and align with the product's market launch
- Equip the sales team with tools and training to understand product features, market dynamics, and customer profiles, enhancing their ability to sell and upsell effectively
- Develop and foster strong relationships with both internal teams (including R&D, product management, marketing, and customer support) and external stakeholders (such as law firms and litigation services companies) to ensure product-market fit and strategic alignment
- Generate and leverage customer feedback to drive product development, identifying opportunities for new products and services
- Utilize business development framework to generate and evaluate new product and service ideas
- Clearly define and articulate the value proposition for key industry stakeholders
- Establish and monitor key performance indicators to track market performance, customer adoption, and financial outcomes - use insights to refine growth strategy and ensure product success
- Minimum of 10 years' experience in a SaaS business development, sales, or other related role in the legal services industry
- Undergraduate degree in business management, economics, or similar field[AV1]
- Deep understanding of the mass tort and single-event personal injury process and industry, including the pain points of law firms at various stages
- Successful track record of bringing new products to market and scaling them
- Strong cross-functional capabilities with experience managing diverse teams and complex projects
- Strategic vision with the ability to execute tactically
- Highly proficient in articulating product value and strategy to stakeholders, including internal teams, external partners, and customers
- Demonstrated ability to interpret data to improve outcomes or answer business questions
- Research and analytical skills
- Willing to travel to client sites, industry conferences, etc. (nationwide, up to 15% travel)
- Adept at ascertaining client needs, conducting an analysis, and presenting solutions
- Possess the ability to shift communication styles for technical or business audiences
- Constructive, "can do” approach to overcoming obstacles
- Strategic thinking skills
- Delegation and task management skills
- Professional when interacting with clients and colleagues
- Able to work independently and thrive on a growing team
- Adaptable and willing to pitch in wherever needed
- Seeks out input from others, shares insights and opportunities
- Excellent communication and presentation skills
- Entrepreneurial experience (e.g., founder or employee of a start-up)
- Software and/or medical record sales experience in the legal services industry
- Experience working with health data solutions
- Experience presenting to C-suite decision-makers
- Published thought leadership articles, past speaking engagements, etc.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.