Administrative Support

Administrative Support
NY - Rochester

Job Description

Description:

Serves customers by providing product and service information; resolving product and service problems.



Duties:


  1. Attracts potential customers by answering product and service questions; suggesting information about other products and services.

  2. Opens customer accounts by recording account information.

  3. Maintains customer records by updating account information.

  4. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

  5. Maintains financial accounts by processing customer adjustments.

  6. Recommends potential products or services to management by collecting customer information and analyzing customer needs.

  7. Prepares product or service reports by collecting and analyzing customer information.

  8. Contributes to team effort by accomplishing related results as needed.


Skills/Qualifications:


  • Customer Service

  • Product Knowledge

  • Quality Focus

  • Problem Solving

  • Market Knowledge

  • Documentation Skills

  • Listening

  • Phone Skills

  • Resolving Conflict

  • Analyzing Information

  • Multi-tasking


Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

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